Terms of Service

Version 1.0 · Feel Awsm d.o.o., Ljubljana, Slovenia

1. Provider and contact

The Blood Lab 360 service (the service) is operated by Feel Awsm d.o.o., Ljubljana, Slovenia (the provider). Full identification and contact details are published on the provider's website.

2. Definition of the service

The service comprises:

• digital explanation of laboratory results — the user uploads a result (file or manual entry); the service compares marker values with reference ranges and guideline sources and explains them in plain language;
• informational calculations — health index, biological age (PhenoAge), screening risk scores (SCORE2, FINDRISC etc.), trends over time;
• an informational 90-day lifestyle plan tied to the measured markers;
• facilitating orders of laboratory packages at partner laboratories (where the user chooses this);
• an AI assistant that answers solely from the user's uploaded data and the verified knowledge base.

Every explanation is based on cited professional sources (organisation, document, year). Where no guideline threshold exists, the service honestly marks the value as "unrated" or compares it with the laboratory's own reference range printed on the result.

3. What the service is NOT (medical limitation)

The service is not a medical device within the meaning of Regulation (EU) 2017/745 (MDR) and is not a healthcare service. The service:

• does not make diagnoses and does not rule out disease;
• does not prescribe treatment or medication and does not replace consultation with a doctor;
• does not handle emergencies — in case of serious symptoms call 112 or see a doctor.

All content is informational and educational. Professional content in the knowledge base carries a clinical sign-off status; until sign-off is complete it is additionally marked as informational.

4. Terms of use and age limit

The service is intended for persons aged 18 or over. By using the service the user warrants that they meet the age requirement and upload only their own results, or those of a person for whom they hold a lawful basis (e.g. guardianship). The service is not intended for assessing pregnancy parameters — special clinical criteria apply to those.

5. Contract formation and one-click consent

The contract for use of the service is concluded when the user clicks the "Consent and upload" button on the screen summarising the terms. With that single click the user:

• accepts these Terms of Service,
• confirms having been informed of the Privacy Policy, and
• gives explicit consent to the processing of special categories of personal data (health data from the result) under Article 9(2)(a) of the General Data Protection Regulation (GDPR), for the purposes in Section 2.

The click is recorded with a timestamp and the version of the terms (demonstrability of consent, Art. 7(1) GDPR). Without consent, uploading results is not possible; viewing without uploading is free. Consent may be withdrawn at any time (Section 12).

6. Orders, prices and payment

Prices of laboratory packages are published on the website and include VAT unless expressly stated otherwise. The price valid at the time the order is placed binds both parties. The provider reserves the right to change prices; changes do not affect orders already placed. Payment is possible by the methods offered at checkout. The user receives an invoice by e-mail upon ordering. Obvious pricing errors do not bind the provider; in such a case the provider informs the user and allows cancellation of the order.

7. Blood draws and laboratory services

Blood draws and laboratory analyses are performed by partner laboratories as independent healthcare providers under their own licences and responsibility. The provider forwards the order and explains the results to the user; the laboratory is responsible for the professional performance of the draw and analysis under its own terms. Preparation instructions (fasting, time of draw, cycle day etc.) are informational; the user is obliged to read them, as they affect the usefulness of the results.

8. Right of withdrawal

For distance contracts the consumer has the right to withdraw from the contract within 14 days of its conclusion without giving a reason (Slovenian Consumer Protection Act, ZVPot-1). Withdrawal is communicated via the contact details published on the provider's website. Exceptions:

• if the laboratory service has already been fully performed at the consumer's express request, the right of withdrawal lapses;
• for digital content supplied immediately (explanation of an uploaded result), the consumer loses the right of withdrawal for that content by consenting to immediate performance — of which they are informed before clicking.

Any part of the service paid for but not performed is refunded within 14 days of receipt of the withdrawal, to the same means of payment.

9. User obligations

• enter accurate data (sex, age, sampling context) — the correctness of the explanation depends on them;
• not use the service to decide on urgent medical conditions;
• not attempt to bypass technical or security measures, not perform automated bulk access, and not upload third-party content without a lawful basis;
• understand that marker values depend on the assay method and that the laboratory's reference on the result takes precedence over general tables.

10. Limitation of liability

The provider delivers the service with the diligence of a good professional but is not liable for:

• consequences of decisions made solely on the basis of the service's informational content without consulting a doctor;
• errors in results originating at the laboratory, or errors due to inaccurate user input;
• short interruptions due to maintenance or causes beyond reasonable control.

The provider's liability is limited to the amount the user paid for the service in the last 12 months, except where such limitation is not permitted by law (intent, gross negligence, personal injury).

11. Personal data protection

Processing of personal data is governed by the Privacy Policy, which forms an integral part of these terms. Key points:

• result data is stored locally in the user's browser; server-side processing (reading the result, AI assistant) is transient and not stored;
• the legal basis for health data is explicit consent (Art. 9(2)(a) GDPR);
• anonymous telemetry (no identifiers) is used for improvements under a closed list of events;
• the user has the rights of access, rectification, erasure, restriction, portability and to lodge a complaint with the Information Commissioner of the Republic of Slovenia (www.ip-rs.si).

12. Withdrawing consent and deletion

Consent may be withdrawn at any time with a single click ("Start over" button / privacy settings), which deletes locally stored data. Withdrawal does not affect the lawfulness of processing before withdrawal. Because results are not stored on the server, the provider retains no health data of the user after withdrawal.

13. Intellectual property

The content of the service (knowledge base, explanations, calculations, design, code) is the property of the provider or its licensors. Personal, non-commercial use is permitted. Reproduction, distribution or systematic extraction of content without written permission is not allowed. Cited professional sources remain the property of their publishers and are cited in line with good practice.

14. Complaints and disputes

Complaints are accepted via the contact details published on the website; the provider responds within 8 days at the latest. Disputes fall under the court of the provider's registered seat or the consumer's residence where the law so provides. The provider does not recognise any provider of out-of-court consumer dispute resolution (IRPS). EU online dispute resolution platform: https://ec.europa.eu/consumers/odr.

15. Changes to the terms

The provider may change these terms. Users are notified of material changes in a visible place within the service at least 15 days before they take effect; continued use after that date constitutes acceptance of the new terms, and the user may terminate the contract without consequence before they take effect. An archive of previous versions is available on request.

16. Final provisions

These terms are governed by the law of the Republic of Slovenia. The invalidity of any single provision does not affect the validity of the others. The terms are drawn up in Slovenian; translations are for information only and, in case of discrepancy, the Slovenian text prevails.